Privacy policy

This Privacy Policy describes how Snabitty (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from snabitty.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, regulatory, or business reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and may have collected personal information about you, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number, order details, selected products, and purchase history.
- Shopping information including the items you view, put in your cart, add to your wishlist, add to checkout, or purchase.
- Customer support information including the information you choose to include in communications with us, including when you contact us by email, WhatsApp, SMS, social media, phone, or any other communication channel.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, web beacons, tags, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, pages viewed, products viewed, cart activity, checkout activity, purchase activity, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.
- Payment processors, who collect payment information, billing information, and other details needed to process your payment and fulfill your order.
- Shipping and logistics partners, who help us deliver your order and coordinate delivery.
- Marketing, analytics, advertising, and communication partners, including platforms and tools that help us understand customer behavior, run ads, send communications, recover abandoned checkouts, and provide customer support.

When you visit our Site, open or click on messages we send you, interact with our Services, or interact with our advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for any third party’s policies or practices.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you, including to process payments, fulfill orders, arrange shipping, provide order updates, coordinate delivery, manage returns and replacements where applicable, create and manage your account, provide customer support, and enable you to post reviews.

Marketing and Advertising

We use your personal information for marketing, advertising, and promotional purposes, including to send marketing, advertising, and promotional communications by email, WhatsApp, SMS, phone, postal mail, social media, or other messaging channels.

This may include using your personal information to better tailor the Services, offers, product recommendations, advertisements, and communications on our Site and on other websites, apps, and platforms.

WhatsApp, SMS and Messaging Communications

We may use your name, phone number, order details, cart activity, checkout activity, purchase history, and customer support information to contact you through WhatsApp, SMS, phone calls, email, social media, or similar messaging channels for:

- Customer support.
- Order updates.
- Delivery coordination.
- COD confirmation.
- Payment reminders.
- Abandoned checkout recovery.
- Product recommendations.
- Discounts, offers, and promotional communications.
- Past-customer offers, including offers to buy new Snabitty designs without purchasing another case.
- Feedback, reviews, and service improvement.

You may opt out of promotional WhatsApp or SMS messages at any time by replying STOP or by contacting us at hello@snabitty.com. If you opt out of promotional messages, we may still send you non-promotional messages related to your orders, payments, delivery, support requests, returns, replacements, or other transactions.

Abandoned Checkout Recovery

If you add products to your cart or begin checkout but do not complete your purchase, we may use the information you provided, including your name, phone number, email address, cart contents, checkout activity, and selected products, to remind you about your cart or checkout and to offer assistance, discounts, or other incentives to complete your purchase.

Past Customer Offers

If you have purchased from us before, we may use your purchase history, product preferences, phone number, email address, and order details to send you relevant offers, product recommendations, restock alerts, discounts, or reminders. This may include offers designed for existing Snabitty customers, such as purchasing new designs without purchasing another clear case.

Communicating with You

We use your personal information to provide customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services, and maintain our business relationship with you.

Analytics and Service Improvement

We may use your personal information and Usage Data to understand how users interact with our Site, products, advertisements, checkout, and communications. We use this information to improve our Site, product experience, customer support, advertising, offers, and overall Services.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify’s cookie policy at https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, understand user interaction with the Services, improve website performance, measure advertising performance, and personalize the Services.

We may also permit third parties and service providers to use Cookies, pixels, web beacons, and similar technologies on our Site to better tailor services, products, advertising, and communications on our Site and other websites, apps, and platforms.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause certain features or functionality to work incorrectly or no longer be available. Blocking Cookies may not completely prevent how we share information with third parties such as advertising, analytics, and communication partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, fulfillment, shipping, marketing, messaging, and communication services.
- With Shopify and other companies who support our Site, store operations, checkout, order management, customer management, marketing, and analytics.
- With payment processors to process payments, refunds, and other transaction-related activity.
- With shipping and logistics providers to deliver your order and coordinate delivery.
- With messaging and marketing service providers, including WhatsApp Business Platform, Meta, Shopify, and other communication tools, to send order-related messages, abandoned checkout reminders, customer support messages, promotional offers, customer reactivation messages, and marketing communications.
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices and applicable terms.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you, provide customer support, or through your use of social media widgets, integrations, or login tools.
- With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger, acquisition, restructuring, bankruptcy, or sale of assets.
- To comply with applicable legal obligations, respond to lawful requests, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Third Party Platforms and Service Providers

We may use third-party platforms and service providers, including Shopify, Meta, WhatsApp Business Platform, payment providers, advertising platforms, analytics providers, shipping providers, and communication tools, to operate our business and provide the Services.

These third parties may process your information on our behalf or in accordance with their own terms and privacy notices. We encourage you to review the privacy policies and terms of any third-party services you interact with.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content may be public and accessible by anyone.

We do not control who will have access to information that you choose to make available publicly and cannot ensure that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information that you make publicly available, or for the accuracy, use, or misuse of information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies, security policies, and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites or platforms. Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms.

Our inclusion of links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, complete transactions, comply with legal obligations, resolve disputes, enforce contracts or policies, prevent fraud, or maintain business records.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete

You may have a right to request that we delete personal information we maintain about you.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information

You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

Restriction of Processing

You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent

Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal

You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences

We may send you promotional communications by email, WhatsApp, SMS, phone, postal mail, social media, or other messaging channels.

You may opt out of promotional emails by using the unsubscribe option displayed in our emails. You may opt out of WhatsApp or SMS promotional messages by replying STOP or by contacting us at hello@snabitty.com.

If you opt out of promotional messages, we may still send you non-promotional communications related to your orders, payments, delivery, support requests, returns, replacements, account, or other transactions.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, phone number, or account information, before providing a substantive response to your request.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at:

hello@snabitty.com

Or contact us at:

SNABBIT (OPC) PRIVATE LIMITED
Unit 101, Oxford Towers, HAL Old Airport Road, HAL Stage 2, Indiranagar,
Bengaluru – 560008, Karnataka, India.