Refund policy

RETURN & REPLACEMENT POLICY

At Snabitty, we take pride in the quality of our products and pack every order with care.

All sales are final. We do not accept returns or offer refunds for non-defective products.

However, if your order arrives damaged, defective, or incorrect, we will review the issue and arrange a replacement where applicable.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at hello@snabitty.com.

Please include:

- Your order number
- Photos or a short video of the product
- Photos or a short video of the packaging
- A brief description of the issue

Our team will review the case and arrange a replacement shipment where applicable.

If the exact product is unavailable, we may offer a refund, replacement alternative, or store credit at our discretion.

Non-Returnable Items

Products are not eligible for return, refund, or replacement if they are not damaged, defective, or incorrect.

We do not accept returns or replacements for:

- Change of mind
- Dislike of design after purchase
- Incorrect iPhone model selected by the customer
- Damage caused by misuse, mishandling, or normal wear and tear
- Products reported after 48 hours of delivery

Exchanges

We do not offer exchanges at this time.

If you are unsure about your iPhone model or product selection before purchasing, please contact hello@snabitty.com and we’ll help you choose the correct product.

Contact

For returns, replacements, or product concerns, email hello@snabitty.com.

We aim to respond within 1–2 business days.